Frequently Asked Questions

Nope. We make seat covers.

We don't sell seats. We dress the one you already have.

Most scooter seats aren't ready for a landfill - they are simply faded, they are weathered, and they are worn.

They are TIRED.

From years of being ridden, from years desiccating in the sun, from years protecting their precious foam.

That doesn't mean they are trash.

It means they lived.

Our seat covers are meant to honor that.

They fit right over your original seat - no tools needed - and give it a second life. A better life.

Every Cheeky Seats® cover is made to preserve the value of what you already own - beautifully, securely, and with respect for every mile it’s traveled.

*shown on 2022 - 2025 Honda Grom seat

Installation video: How to fit a Cheeky Seats® handmade Vespa Sprint Primavera seat cover. Demonstrates tool-free installation showing precision fit secured with shock cord.

To see more examples of how our seat covers fit, please visit our Cheeky Seats Installation page.     

As long as the foam is in good shape and the pan is whole, you do not need a new seat.   

A seat cover replaces or adds a new outer layer - restoring the original appearance or changing the style without replacing the seat itself.

The overwhelming majority of the seats we see just need a refresh.  They are sun-faded, ripped, scuffed, stained - maybe even torn.

Most have just… seen better days.

Or maybe the rider wants to change the color, style, and look of their seat.

In all of these cases, a Cheeky Seats® cover - tailored to fit right over your original seat - is a great solution.

Every seat we save is one less in a landfill.

It saves money, and keeps your original seat in action and out of a landfill.

If your seat is really damaged - or missing large chunks of foam - just send us a photo. We will be the first to tell you if our seat cover isn’t the right solution for your scooter.

A seat cover doesn’t replace your seat - it reimagines the surface.

The shape, padding, and base stay the same. What changes is how it looks, how it lasts, and how you feel when you ride.

All Cheeky Seats covers are made by hand in Pennsylvania.

Genuine Stella - before and after - showing original black cracked seat and outfitted with Cheeky Seats® checker seat cover 

Piaggio Fly - before and after - showing original cracked, splitting seat - with duct tape reside - and after - with Cheeky Seats® dual racing stripe seat cover.

Every Cheeky Seats® cover is made by us - Suzy and Rafa - right here in our Pennsylvania studio. No outsourcing, no factories. Just two people, a couple of sewing machines, and a whole lot of pride.

Rafa is a third-generation tailor from Puebla, Mexico, with a mastery of garment construction that runs deep. I’m Suzy - a sculptor-turned-seat-cover-obsessive who once watched scooters glide through Rome and never forgot how it made me feel.

We’ve been sewing together for over a decade - and your seat cover? That’s our next collaboration.

We work from our studio - we don’t have a retail storefront.

Every cover is made to order, so there’s really nothing “off the shelf” to browse.

If you’d like to see materials,  colors, or examples, we have a ton of images we can send by email!

How do I know which seat cover fits my scooter?

Each Cheeky Seats® cover is made for a specific seat - yours.
There are no “close enough” fits.

1. Start with our menu - Find your Brand.
   Follow the Brand dropdown to your Model.  The "year" options (if applicable) are shown within each listing.
   You can also use the search bar - but keep it simple: try Ruckus or Vespa LX.
   Typing “2019 Honda Grom MX125” is too specific and won’t return a result - broaden the search and options will appear.
2. If you don’t see your model or you’re unsure - just ask!
   Email us or use our live chat. (Just to clarify - our specialty is scooters and mini moto seat covers.)
3. We verify every order by email.
   You’ll receive a confirmation before we start production - so you can be sure we’re making your cover exactly as you want it. (Requires that you CHECK YOUR EMAIL.)
4. Ready-to-Ship covers are the only exception - they ship immediately.
   If you have any doubt about your model, contact us before ordering a Ready-to-Ship cover.

What are the most important steps before ordering my seat cover?

1. KNOW YOUR SEAT. Do NOT Guess.
   Scooter seats may look the same - we assure you they are not.
   If you bought your bike used - the seat may have been changed or modified.
   Samsung and Apple phones are both rectangular - but cases are not interchangeable - neither are seat covers.
   If a seat cover is ordered incorrectly - it will have to be remade. Sending a photo eliminates this risk.
2. CHECK YOUR SHIPPING ADDRESS.
   Please verify your address is correct! Payment services like PayPal and Apple Pay are notorious for using old shipping info.
   We ship exactly to the address on the order form. Trying to stop or redirect a package is almost impossible, and it's NEVER faster.
   Take your time to get it right. Let's not create any delays for your delivery!
3. INCLUDE A VALID EMAIL ADDRESS.
   That means one you can check! We often have questions or wish to verify choices - and not being able to reach you creates delays.
   
   Note: If you have a Yahoo, MSN, or Hotmail address, please check your spam folder - these providers frequently block our emails.
   If you do not receive an order confirmation within 12 hours, please email us directly.
4. INCLUDE A PHONE NUMBER.
   We would only text or call if we could not reach you by email.
5. CHECK YOUR CHOICES.
   Please review on the cart page that any choices or customizations are showing correctly. We will verify these with you via email.

Many Cheeky Seats covers are made to your specifications, with easy menu options for stitching and piping colors.

If there are no menu options on the listing, it's a customer favorite offered exactly as shown.

Not quite what you're looking for? Click "How Can We Help?" on the listing and tell us what you had in mind. (or Email Us now)

Ready-To-Ship covers are made in advance and can’t be modified.

Start by finding your scooter’s make and model - that’s the key step.

If you see a style you like for your model, you can order right from that page.

Want a different look, or see a cover made for another scooter?
That’s fine - we can usually make that same style for your model too.
Please email us and we’ll help make that a reality.

Prefer to talk it through or place your order by phone?
Absolutely. We’re glad to help make sure the cover will fit your scooter before you order.

You can also email, text, chat, or call - whatever’s easiest for you.

We accept all major credit cards - Visa, MasterCard, American Express, and Discover. We also accept PayPal, Venmo, Apple Pay, Google Pay, and offer a payment plan through Shop Pay.

Please note that available payment options may vary by region.

If you prefer, you can also place your order by phone - we’ll process your payment securely while helping confirm all the details.

You’ll receive an automatic email confirmation from our website, followed by a personal email from us confirming your choices and shipping timeline.

This step is important — it’s how we verify your model, colors, and any special details before we start production. If we can’t confirm with you, your order will pause until we can reach you.

Please be sure to include a valid email address — one you actually check — so we can contact you quickly. If you use Yahoo, MSN, or Hotmail, please check your spam folder, as these providers often block or misplace our messages.

If you haven’t received a personal confirmation from us within 12 hours, please email us directly.

(Ready-to-Ship seat covers are the exception — those orders ship immediately and do not require additional confirmation.)

Once your order has been confirmed, we consider that an “all systems go” – production starts quickly.

• Need to make a change?
  Please contact us immediately. We can place your order on temporary hold while you finalize your decisions.

• Once materials are cut or production has begun:
  Changes may not be possible. We’ll do our best to accommodate minor adjustments, but significant changes at this stage may require a remake or a change-order fee to cover time and materials.

• Ready-to-Ship items:
  These are already completed and cannot be changed in any way.

Absolutely. Custom work is at the heart of what we do.

We offer several levels of customization - from unique stitching,  piping and fabric colors, to embroidered personalization, all the way to fully bespoke designs made just for your scooter.

We do not alter seat shapes or foam structures, but we can transform nearly anything else about its look and feel.

Examples below shown on Honda Ruckus seat

Below are examples that illustrate the  levels of customization we offer — from simple color choices to full bespoke designs.

1. Standard Design with Options - Customizations Available Right on the Website

Example #1 shows the most common level of customization we do. You can personalize stitching, piping, and logo color directly from the dropdown menu on the product page.

Shown above: Alcantara suede with matte black sides, lime green stitching, half piping, and Honda logo.

2. Modified Standard Design - Personalized Adjustments Beyond the Menu

Example #2 features a customer who loved our “Set” distressed whiskey seat but wanted to make it his own. We explored several shades of olive thread and selected one that complemented the whiskey tones perfectly. Because the contrast was less than the original beige, we recommended upgrading to a double-diamond stitch pattern for balance and depth.

This kind of customization involves a short conversation directly with Suzy - to review materials, thread colors, and design details before production begins.

Shown here: Our original “Set” whiskey one-line diamond for reference, and the chosen olive drab thread samples used in the final build.

3. Combined Style Design - Blending Elements from Multiple Sets

Example #3 shows a customer who wanted to merge features from several covers. He preferred a 3/4 cut with extended piping, switched the sides to graphite carbon fiber, and chose matte red piping instead of satin. Double-diamond stitching added extra definition and structure.

He also wanted to include his personal motto, “Stay Humble,” in a specific typeface to match his bike graphics - so we digitized his original artwork to reproduce it exactly.

When you order a customized seat like this, you’ll work directly with Suzy and Rafa to fine-tune every detail so it fits your bike and your vision perfectly.

4. Advanced Customized Design - Personalization with Unique Materials

Example #4 was inspired by our 3/4-cut diamond style but taken much further. This customer mixed materials from a Vespa cover with custom color and piping selections, and added a personalized logo we digitized from his artwork. This level of customization builds from our existing designs but allows for deeper creative freedom - blending familiar structure with your own aesthetic vision.

Shown here: custom material combination, matte piping, and digitized embroidery based on the customer’s original logo.

5. Full Custom Build -The One Of A Kind

Example #5 represents the highest level of creative collaboration. This is where we throw out the playbook. These builds start from conversation, not a dropdown. You can reference any of our past designs or bring something entirely new - a logo, a colorway, a story. Every element is up for discussion: materials, cut style, pattern, embroidery, and concept.

Each project begins directly with Suzy to translate your idea into a one-of-a-kind seat.

Start your own custom project:
Submit your details using  our custom form here: Customization Request

How do I request customizations?

You can request a customization by email, text, live chat, phone, or through our Customization Request Form

For simple changes (embroidery, stitching/piping color, different side material), EMAIL US with:

• The seat cover/listing you’re referring to.
• Exactly what you’d like changed.
• To add wording,  tell us exactly what you want to say (type it right in your message)
• Any logo you want to add (attach JPG/PNG/PDF—anything is fine).
• Any deadline (birthday, trip, event).

For more involved ideas (mixing materials, layout changes, one-of-a-kind builds), use the Customization Request Form so we can review photos and details in one place.

Either way, every customization starts with a short conversation directly with Suzy to review your details, confirm any upgrades or setup costs, and make sure everything is perfect before sewing begins.

Each seat cover is built to order, and timelines depend on the level of customization.

Standard and modified designs (color, materials or logo changes) follow the current timeframe listed on our website.

Full custom projects vary widely in complexity and time to completion. Every concept must be presented for review and quoting, and it’s best to start that process early - both to refine the idea and to secure a place in our schedule once you’re ready to move forward.

We’re a two-person studio, and full customs are highly detailed, collaborative builds. Because of that, scheduling is critical - there’s often a waiting list, and during peak seasons we may need to pause new requests to keep current projects on track. Some builds are completed within weeks; others can extend several months, especially when our calendar is booked out in advance.

We offer a FREE shipping option for all orders in the USA via the US Mail service.  This includes AK, HI, PR, GU, APO/FPO

For mainland USA, we offer a UPS upgrade for $8.00 which you can select in checkout.  If you require the seat cover on a certain date, please check before placing the order.

Priority Mail to Canada costs $35.00

International shipping to select countries via Priority Mail is $43.00

The majority of our seat covers are Made to Order - to your specifications - and generally ship within 4 to 7 days.  Check our website for our current production time.  

Our Ready to Ship covers ship SAME DAY or next business day.

You will receive an email shortly after ordering to confirm your details and the projected ship date.  When we finish your seat cover, we will email a tracking number and the expected delivery date.  You can also use our Track Your Order page!

International timelines vary - but generally arrive in 10 to 14 days.

Wrong or Old Address on My Order

Systems like Apple Pay, PayPal, and Shop Pay can autofill old addresses, so this issue is more common than it looks. Please double-check your order confirmation to make sure your shipping address is correct.

Once an order has shipped, only the carrier can reroute or intercept it. Please contact USPS or UPS right away to request one of the following:

• package intercept
• hold for pickup
• address correction

Cheeky Seats® cannot refund or replace orders that are lost due to an incorrect address.

If the package is returned to us, we can reship it to the correct address. Re-shipping fees will apply.

We understand that discovering a package is missing can be a very upsetting situation - we’ve all been there. Please try not to panic.

Start Here: Quick Places to Check

Most misplaced packages are found, and these are the most common places to check to see if your package was:

• accepted by a desk or apartment manager
• brought inside by someone in your home
• tucked behind a planter, door, or other “hidden” spot a carrier thought was secure
• delivered to a neighbor or adjacent address by mistake

Package Size Reminder

Most of our items arrive in a 12 × 15 inch padded envelope, not a large box. Many customers find their package tucked into a screen or storm door.

“Delivered” But Not There Yet

Occasionally, carriers mark a package as delivered before it’s actually dropped off. This sometimes happens with USPS and UPS, especially during peak seasons.

Take a moment to see if the carrier posted a delivery photo - many services offer this now. It isn’t always visible on the main tracking page, so follow through to the detailed carrier view to be sure.

Next Step: Contact Your Local Carrier

Once you’ve checked the likely spots, contact your local USPS or UPS office right away. They can speak directly with the driver who made the delivery. Most drivers remember exactly where they placed a package, and quick contact greatly increases the chances of locating it.

At this point, please Contact Us as well. We will put a tracer on the package from our end and open an investigation with the carrier if needed. Even though we don’t control the delivery process once it leaves our building, we will stay with you until we figure out what’s going on.

Important Notes

Cheeky Seats® cannot be held liable for lost or stolen packages, including those delivered to an incorrect address provided at checkout.

We rely on the address entered at checkout and trust that customers choose a secure delivery location. Front porches are not as protected as they once were, and once a package leaves our building, we no longer have control over its handling or environment.

If your package gets stuck in transit, please contact us and we will initiate a tracer and work to locate your package, and get your seat cover to you as soon as possible.

If a package is returned to us, we can reship it to the correct address. Re-shipping fees will apply.

International Shipping

Where we ship
We currently offer international shipping to the following countries:

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• Germany
• Ireland
• Japan
• Netherlands
• New Zealand
• Norway
• Singapore
• Sweden
• Switzerland
• United Kingdom

If your country is not listed at checkout, you may contact us to request an exception. Availability depends on delivery reliability and customs processing in your region.

International Shipping Rates

Shipping is calculated automatically at checkout. Most orders fall into our standard USPS Priority Mail rates:

• Canada: $35 USD
• All other eligible countries: $43 USD

These prices apply to most single seat cover orders. Larger or multiple-item orders may have higher postage due to weight.

Seat verification required
To avoid fitment issues, international customers must provide a clear photo of their scooter so we can confirm the correct seat.

Delivery instructions
We cannot accommodate special requests such as "leave by the gate" or "no signature required." Local carriers make final delivery decisions.

VAT, customs, and duties
Packages shipped from the US may incur VAT, customs fees, or import duties upon arrival. These charges vary by country and are the customer's responsibility.

Customs processing
Some countries may hold packages for inspection. Processing times vary and are outside our control.

Tracking
Please track your package regularly. Carrier updates often include important notifications that help ensure successful delivery.

Installing a Cheeky Seats cover is very simple. No staples or tools required! You don't have to remove the seat from the scooter, and you do not need to remove the old cover. (You may staple the new cover on if you prefer) Our seat covers are made to order and hand tailored to fit perfectly.

To see videos please check out our INSTALLATION PAGE 

Or here is an example video:

If your original seat cover is torn or in shreds, you may wish to remove it. Many times taping over a rip and then putting the new cover on works just fine.

You can certainly remove the old cover - but quite often it is not necessary. Check out our INSTALLATION VIDEOS to see just how simple it is to put on one of our seat covers!

We make all of our seat covers by hand, and your chances of receiving a damaged or defective item is very rare.

If it does happen, please take pictures of the product which clearly shows the issue and email us.

All claims of damage must be reported within 48 hours of receipt of the package.

If you receive an order that is damaged or incorrect, please notify us immediately. We ask that all problems be reported within 48 hours.

RETURNS

Cheeky Seats® does accept returns. Since each seat cover is handmade, please read our return policy carefully.

Please Note: We do NOT sell actual seats – we make seat COVERS. Our cover goes over the seat you already have.

You may return any new, unused, and un-customized seat cover within 30 days of delivery. This includes Ready To Ship covers.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags.

Seat covers that have been ridden on, even briefly, are considered used and are not returnable.

Made-to-order, customized, and personalized items are not returnable.

This includes items for which you have specified:

• Stitching or piping colors
• Material options offered in the listing
• Embroidery or personalization
• Year/model-specific configurations
• Lock-opening cut (e.g., Primavera 50 and similar models)
• Orders involving one-of-a-kind design requests

COLOR MATCHING & VISUAL EXPECTATIONS

Color is a highly subjective choice — especially when combining stitching, piping, graphics, paint, and accessories.

If you want to match your stitching and piping to your frame and don't see the exact option listed, ask for an example. Do not assume color combinations will automatically work together.

FITMENT & MODEL ACCURACY

Cheeky Seats® seat covers are model specific and made to order. They are not generalized, stretchy, or one size fits all. That means if you order the wrong seat cover for your model - it will NOT fit. Guaranteed.

We understand this can be tricky, our procedure is:

We confirm every order by email — and this step is critical. It allows us to double check your colors, your cut style, and the year and model of your scooter. This simple step prevents almost every problem. We want you to be confident that we at Cheeky Seats® are going to make the seat cover exactly as you wanted it - and that it’s going to fit beautifully.

However, if you don’t check your email - if we can’t confirm your choices - production pauses until we can.

PLEASE INCLUDE A VALID EMAIL ADDRESS
One you can check regularly!
We will contact you within hours to verify your order.
We often have questions and we want to confirm your choices.
Not being able to reach you will delay your order.

Using Yahoo, Hotmail, or MSN?
These providers frequently block or misplace our emails.
If you don’t get a confirmation within 12 hours, please email us directly.

Please do not guess at your model or order a cover “that looks close.” A Vespa GTS 300 is not the same as an LX 150, just as a Samsung case won’t fit an iPhone.

Made to Order seat covers crafted for the wrong model will need to be remade. We will accept them for an exchange; however, we reserve the right to charge a 25% restocking fee for any cover that was incorrectly ordered. If you take the time to confirm your order, you eliminate the possibility of error.

Each case differentiates upon the given circumstances. We will do everything possible to correct the situation to your satisfaction.

Our return policy lasts 30 days from the day you receive your item. After 30 days, we cannot offer a refund or exchange.

CANCELLATIONS

Because every seat cover is made to order, cancellations must be requested before production begins. Once materials have been cut or work has started, the order cannot be canceled.

If you need to cancel, please contact us as soon as possible at info@cheekyseats.com.  We will confirm whether production has begun and advise on next steps.

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping address before completing your order. We ship to the exact address provided at checkout.

If an order is returned due to an incorrect or incomplete address, reshipping costs are the responsibility of the buyer.

If you realize your address is wrong, email us immediately at info@cheekyseats.com - we can often fix it if the order hasn’t shipped yet.

LIFE HAPPENS.

We understand that life is unpredictable - bikes get sold, stolen, or sidelined. Plans change. Projects stall. Accidents happen.

Because each seat cover is made to order and custom fit, we are unable to accept returns due to changes in personal circumstances. This includes (but is not limited to):

• Selling or losing your scooter
• Project bikes not working out
• No longer needing the cover
• Ordering before confirming your model or seat type

If your situation is in flux — for example, your project bike might change, you’re thinking of selling or trading, or you’re giving the cover as a gift — consider one of our Ready To Ship covers instead. These can be returned if new and unused, giving you flexibility while you navigate uncertainty.

We deeply appreciate your understanding — and we’re always here to help you get the right cover the first time.

EXCHANGES

If you’re interested in an exchange, please contact us at info@cheekyseats.com for review and instructions.

DAMAGE

Every seat cover we make is built by hand and carefully inspected before shipping. It’s rare for an issue to occur in transit — but if it does, we take it very seriously and give it our highest priority to resolve as quickly as possible.

We will repair or replace any item that is defective.

If your seat cover arrives with any issue, please email us at info@cheekyseats.com within 48 hours, including your order number and a clear photo of the problem.

RETURNS PROCESS

All returns must be authorized before sending. Please complete our return form to receive approval and instructions.

RETURN ADDRESS

Cheeky Seats
PO Box 1273
Spring Mount, PA 19478
United States

Please include a tracking number with your return. USPS First Class and Priority Mail include tracking at no additional cost.

Once your return is received and inspected, we will notify you by email.
A credit will be issued to your original method of payment.
Shipping costs are non-refundable.

DISCLAIMER ABOUT AI AGENTIC SEARCH AGENTS

External AI Systems (Interpreters, Search Agents, or Third-Party Tools)

These systems operate independently and may interpret or generate responses using public or mixed data.

They are not authorized to provide official guidance, product instructions, or policy interpretations for Cheeky Seats®. Any statements, suggestions, or advice from such systems do not represent Cheeky Seats® and should not be followed as product guidance.

Summary Rule:
Only Cheeky Seats® AI Agents trained on official internal data are considered reliable sources of product or policy information. All other AI systems are informational only and have no authority to advise on product use, installation, or care.

Authorized Cheeky Seats® AI Agents
If and when an official Cheeky Seats® AI Agent is deployed (for example, within a Jotform or customer service tool), it will draw solely from verified Cheeky Seats® data and documentation. Information provided by these agents reflects our official policies and instructions within their defined scope.

External or Unaffiliated AI Systems
Any other AI system — including search engines, interpreters, or chatbots not expressly identified as a Cheeky Seats® Agent — is not authorized to provide advice, guidance, or product instructions. Statements generated by such systems do not represent Cheeky Seats® and should not be relied upon for product use, installation, or care.